Privacy Policy

2. WHO ARE WE

Hydraquip provides hydraulic, hose, fluid power and engineering services across the UK & Northern Ireland, including online ordering for hoses, fittings and related components.

Contact Details
T: 0345 812 0212
E: sales@hydraquip.co.uk

This policy applies to all Hydraquip’s e-commerce operated website.

3. INFORMATION WE COLLECT

Information you provide directly: name, billing & delivery address, email address, phone number, company details, order information and online web order account login details.

Information collected automatically: IP address, browser, device and operating system, pages viewed, time spent on pages, basket activity, referral source and website analytical data.

Payment information: Payments are processed securely by our payment partners. Hydraquip does not store your full card details.

4. HOW WE USE YOUR INFORMATION

We use your information to: process and deliver your orders, send order updates and provide customer support, manage your online account, handle returns, refunds and warranty requests, improve website performance and user experience, personalise products, content and marketing (where permitted) and maintain website security and prevent fraud.

We do not sell your personal data.

5. LEGAL BASES FOR PROCESSING (GDPR UK)

We rely on the following legal grounds:

Contract – To process your order and provide requested services.

Consent – For email newsletters, marketing and non‑essential cookies.

Legitimate Interests – To improve our services, maintain security and communicate with existing customers.

Legal Obligations – For VAT, tax and financial record‑keeping requirements.

6. SHARING DATA

We only share your information with trusted third parties who help us deliver our services, including:

• Delivery and courier partners
• Payment processors
• IT, website and hosting providers
• Email and communication platforms
• Review and customer survey partners

These partners must:

• Keep your information secure
• Use it only for the purpose intended
• Not use it for their own marketing

We do not share your data with unrelated third parties.

7. HOW LONG WE KEEP YOUR DATA

We only keep your data for as long as necessary:

• Order and financial records: up to 7 years
• Customer accounts: while your account remains active
• Marketing preferences: until you unsubscribe
• Analytics data: typically 12–36 months

You may request deletion where legally permissible.

8. YOUR RIGHTS

You have the right to:

• Access the data we hold about you
• Correct inaccurate information
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Request your data in a portable format
• Withdraw consent at any time

To make a request, contact: marketing@hydraquip.co.uk 

9. MARKETING PREFERENCES

You are in control of your marketing choices.

You can opt out at any time by:

• Clicking Unsubscribe in any email
• Updating your account preferences
• Contacting Customer Services

Service related emails (e.g., order confirmations) will still be sent.

10. COOKIES

Our websites use cookies to ensure essential functionality and to improve your browsing experience.

For full details, please see our Cookie Policy.

11. UPDATES TO THIS POLICY

We may update this policy occasionally to reflect changes in our services or legal requirements. The most recent version will always be published on this page.

12. CONTACT US

If you have any questions about this Privacy Policy or how we handle your data, please contact marketing@hydraquip.co.uk

UPDATED: 02/2026